For an individual’s service to group travel organisers, this award was created to shine a spotlight on travel industry professionals who go the extra mile for their customers. 

Established in 2008, this award was created to shine a spotlight on travel industry professionals who go the extra mile for their customers. 

Whether you organise a day trip or a long haul holiday, it is often the people you deal with who can make the difference, especially when it comes to groups. As an organiser, you want to be confident that everything is going to run smoothly and that you will receive the help and support needed throughout the whole process.

Your 2019 winner is…

  • Ellie Fulcher, sales manager (groups & affinity), Fred. Olsen Cruise Lines. 

Excellence Award winner 2019

Wendy Hartley-Scarff from the Association of Group Travel Organisers (AGTO) presents The Excellence Award to Ellie Fulcher along with host Martin Bayfield at the GLT Awards ceremony on Wednesday 9th October at the DoubleTree by Hilton Hotel in Milton Keynes.

As sales manager - for groups & affinity, Ellie is very passionate about travel, having worked in the industry (primarily in cruising) for the last 23 years. 

When asked what she loves most about her role, Ellie said: ”I really enjoy the challenge of creating bespoke cruise holidays for our groups all over the world, meeting the briefs given and it keeps my role varied and exciting.

”I have a positive mental attitude and am very happy in my work, and by being able to offer new destinations to our clients every year, and the thrill of meeting new people and visiting new destinations myself, keeps me continually motivated and enthusiastic.

“I love developing and building personal relationships with our clients, many of whom are now firm friends. I am extremely proud of these relationships and the service that we provide, and find my role consistently rewarding. I think I will be here for a while yet!

What others have said about Ellie?

“Ellie’s boundless enthusiasm, dedication to her brand and helpfulness to her customers is second to none. She works well with her fellow tour operators and takes everything in her flow. She’s a pleasure to work with.”

Ellie was one of four finalists announced for 2019 following months of nominations. The three other finalists were: 

  • Barry Watson, group sales and customer service supervisor, The Original Tour
  • Nikki Stephenson, group sales executive, just for groups!
  • Melissa Hackney, groups sales and marketing manager, RHS

The Excellence Award finalists

(From left to right): Ellie Fulcher, Barry Watson, Nikki Stephenson & Melissa Hackney.

More about the 2019 finalists

Last year’s winner

Barbara Flood, group holiday sales adviser for Warner Leisure Hotels was presented with The 2018 Excellence Award at the Group Leisure & Travel Awards ceremony held in Birmingham last October.

Nominated by customers and voted for by readers of Group Leisure & Travel magazine, Barbara received the highest number of votes and was recognised for outstanding service to GTOs.

She previously told us she still looks forward to Monday mornings, even after 12 years in the role and added: “I’m very fortunate to work in a fun and friendly office; I think that comes across to our organisers. Over the years I’ve been lucky enough to meet many of our organisers at exhibitions and events and at our hotels, making friends along the way.”

The Excellence Award winner 2018 Barbara Flood of Warner Leisure Hotels

The Excellence Award winner 2018 Barbara Flood of Warner Leisure Hotels collecting her award during the Group Leisure & Travel Awards ceremony.

For more information about the Group Leisure & Travel Awards head to www.groupleisureandtravel.com/awards.