The winner of The Excellence Award 2018 was… Barbara Flood of Warner Leisure Hotels.

The Excellence Award winner 2018 Barbara Flood of Warner Leisure Hotels collecting her award

The Excellence Award winner 2018 Barbara Flood of Warner Leisure Hotels collecting her award during the Group Leisure & Travel Awards ceremony. The accolade is for service to group travel organisers.

Barbara Flood, group holiday sales adviser for Warner Leisure Hotels was presented with The 2018 Excellence Award at the Group Leisure & Travel Awards ceremony held in Birmingham on Wednesday 10th October.

Nominated by customers and voted for by readers of Group Leisure & Travel magazine, Barbara received the highest number of votes and was recognised for outstanding service to GTOs.

She previously told us she still looks forward to Monday mornings, even after 12 years in the role and added: “I’m very fortunate to work in a fun and friendly office; I think that comes across to our organisers. Over the years I’ve been lucky enough to meet many of our organisers at exhibitions and events and at our hotels, making friends along the way.”

About the Award

Established in 2008, the award shines a spotlight on travel industry professionals who go the extra mile for their customers. Finalists are nominated by GTOs and others in the travel industry and then handpicked by the Group Leisure & Travel team, based on the experiences and information shared by readers.

Then it’s over the public to vote for their ultimate winner and the individual with the most votes is announced at the annual ceremony.

The Excellence Award finalists 2018

The 2018 Excellence Award finalists (anti-clockwise from top left): Tracy Cullen, Group Sales and Membership Manager, Alnwick Garden; Barbara Flood, Group Holiday Sales Adviser, Warner Leisure Hotels; Ian Pearson, Group Travel Manager, Harry Shaw Group Travel; Alison Stoakes, Groups Department Manager, Riviera Travel.

If you know someone who really deserves some recognition for the service they give to group travel organisers, make sure you nominate them for the 2019 award. Nominations open in April. The winner will be announced at the Group Leisure & Travel Awards ceremony, on 9th October at the Hilton Hotel at Stadium MK, Milton Keynes.