A special award for an indivdual’s service to group travel organisers, presented annually at the Group Leisure & Travel Awards. Who will you nominate?

Customer Service is Excellent chart

Established in 2008, this award was created to shine a spotlight on travel industry professionals who go the extra mile for their customers. 

Whether you organise a day trip or a long haul holiday, it is often the people you deal with who can make the difference, especially when it comes to groups. As an organiser, you want to be confident that everything is going to run smoothly and that you will receive the help and support needed throughout the whole process.

2019 nominations now open

We welcome nominations from group travel organisers and professionals working in the travel industry - just click the button below to go to the nomination form.

Nominate Someone Now

All nominations are then assessed by the Group Leisure & Travel team, based on the experiences and information shared by you.

A shortlist of four finalists is chosen before we move to a public to vote. The winner is of course the individual with the most votes and the result is revealed at the annual Group Leisure & Travel Awards ceremony, which takes place in October in Milton Keynes.

Who won last time?

Barbara Flood, group holiday sales adviser for Warner Leisure Hotels was presented with The 2018 Excellence Award at the Group Leisure & Travel Awards ceremony held in Birmingham last October.

Nominated by customers and voted for by readers of Group Leisure & Travel , Barbara received the highest number of votes and was recognised for outstanding service to GTOs.

She previously told us she still looks forward to Monday mornings, even after 12 years in the role and added: “I’m very fortunate to work in a fun and friendly office; I think that comes across to our organisers. Over the years I’ve been lucky enough to meet many of our organisers at exhibitions and events and at our hotels, making friends along the way.”

The Excellence Award finalists 2018

The 2018 Excellence Award finalists (anti-clockwise from top left): Tracy Cullen, Group Sales and Membership Manager, Alnwick Garden; Barbara Flood, Group Holiday Sales Adviser, Warner Leisure Hotels; Ian Pearson, Group Travel Manager, Harry Shaw Group Travel; Alison Stoakes, Groups Department Manager, Riviera Travel.

If you know someone who really deserves some recognition for the service they give to group travel organisers, make sure you nominate them for the 2019 award. The winner will be announced at the Group Leisure & Travel Awards ceremony, on 9th October at the DoubleTree by Hilton Hotel at Stadium MK, Milton Keynes. For event info and tickets click here.

The Excellence Award Nomination Form

For help or to speak to the GLT team about this award telephone 01908 613323 or send an email to awards@groupleisureandtravel.com