The Excellence Award 2018

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The winner of The Excellence Award 2018 is...Barbara Flood of Warner Leisure Hotels.

Barbara Flood, group holiday sales adviser for Warner Leisure Hotels was presented with The 2018 Excellence Award at the Group Leisure & Travel Awards ceremony held in Birmingham on Wednesday 10th October.

Nominated by customers and voted for by readers of Group Leisure & Travel magazine, Barbara received the highest number of votes and was recognised for outstanding service to GTOs.

She previously told us she still looks forward to Monday mornings, even after 12 years in the role and added: "I'm very fortunate to work in a fun and friendly office; I think that comes across to our organisers. Over the years I've been lucky enough to meet many of our organisers at exhibitions and events and at our hotels, making friends along the way."

About the Award

Now in its tenth year, the award shines a spotlight on travel industry professionals who go the extra mile for their customers. Finalists are nominated by GTOs and others in the travel industry and then handpicked by the Group Leisure & Travel team, based on the experiences and information shared by readers.

Then it's over the public to vote for their ultimate winner and the individual with the most votes is announced at the annual ceremony.

The 2018 Excellence Award finalists were:

(anti-clockwise from top left):

Tracy Cullen - Group Sales and Membership Manager, Alnwick Garden

Barbara Flood - Group Holiday Sales Adviser - Warner Leisure

Ian Pearson - Group Travel Manager - Harry Shaw Group Travel

Alison Stoakes - Groups Department Manager - Riviera Travel

For more information about each of the finalists, and what they love about their job, head over to our feature about this year's finalists.

Last year's winner

Glen Thomas, head of group sales for Travelsphere, Just You & G Adventures, received the most votes for The Excellence Award 2017. Glen, who has been in the industry for over 30 years, was recognised for going the extra mile for customers and the outstanding service he provides.

For more information about the Awards head to www.groupleisureandtravel.com/awards

Main picture: Barbara Flood receives The Excellence Award from Rebecca Rowland (category partner, G Adventures) and special guest Gyles Brandreth.